FAQ

Welcome to the Scehon FAQ page! Here, you'll find quick answers to common questions about our products. If you need more information or have any other queries, you’re in the right place! Let’s get you the details you need.

BRAND

What is Scehon?

At Scehon, we believe that beautiful skin starts with the perfect blend of nature and science. We craft innovative skincare products that combine the best of both worlds to address a wide range of skin concerns. Our goal isn’t just to provide effective products, but to create a community of skincare enthusiasts who are empowered to feel confident in their skin.

How does Scehon approach skincare differently?

We focus on delivering a personalized skincare experience. Scehon combines nature-inspired ingredients with powerful, cutting-edge skincare technology to offer solutions that target multiple skin concerns in a single, easy-to-use formula. Our products are designed with your needs in mind, ensuring that skincare is not just about beauty, but about feeling your best.

PRODUCT

Are Scehon products safe?

Absolutely! All our products are:

  • Vegan
  • PETA Certified
  • Zero Plastic Footprint
  • Alcohol-Free
  • FDA Approved
  • Free from SLS & Parabens
  • Dermatologically Tested
At what age can I start using Scehon products?

Our products are suitable for individuals aged 16 years and older.

Are your products safe to use during pregnancy or lactation?

Congratulations on your pregnancy or lactation journey! We ensure all our products are dermatologically tested and FDA-approved. While our products are free from harmful chemicals, we recommend consulting your doctor if you have any concerns. Your safety and peace of mind are our top priority.

Are your products unisex/gender-neutral?

Yes, all our products are unisex and suitable for all genders! Skincare knows no boundaries.

What is the shelf life of Scehon products?

Our products have a shelf life of 24 months from the manufacturing date. Once opened, we recommend using them within 6 months for the best results. Each product has been carefully designed to last approximately 3 months, depending on usage, so you have ample time to enjoy the full benefits.

How should I store the products?

To keep your Scehon products in optimal condition, store them in a cool, dry place, away from direct sunlight and heat.

Are your products suitable for sensitive skin?

Yes, our products are formulated for all skin types, including sensitive skin. However, we recommend performing a patch test before full use to ensure compatibility.

How do I conduct an at-home patch test?

Here’s how to conduct a simple patch test at home:

  • Choose a small, discreet area on your forearm or behind your ear.
  • Clean the area with mild soap and water, then dry it gently.
  • Apply a small amount of the product to the test area.
  • Leave it on for 24 hours and check for any irritation.
  • If you notice any redness, irritation, or discomfort, wash off the product immediately and discontinue use.
How can I get the full ingredient listing of a product?

You can view the complete ingredient list on each product page on our website.

What if the products don't suit me?

No worries! Check our Refund & Replacement Policy for the next steps on returns and replacements.

ORDER INQUIRIES

What is your Cancellation Policy?

You can cancel your order within 3 hours of placing it, provided it hasn’t been dispatched yet. Once the order has been dispatched, cancellations are no longer possible. To cancel, simply email us at info@misaelife.com

Can I change my shipping address after placing an order?

Yes, you can change the shipping address before your order reaches the "Ready-to-Ship" stage. Please contact our Customer Support team as soon as possible to make the necessary updates.

How can I place an order?

Visit our website at www.scehon.comto browse and place your order.

I received broken/damaged products in my order. What should I do?

Please check our Refund & Replacement Policy for the steps to follow in case of damaged products.

I received incorrect or missing products in my order. What should I do?

Check our Refund & Replacement Policy to resolve issues related to incorrect or missing products.

What if my order is marked as delivered but I haven’t received it?

In such cases, please contact our Customer Support team within 72 hours of the order being marked as delivered, and we will assist you in resolving the issue.

PAYMENT

What are the payment options available?

We offer a variety of payment methods for your convenience:

  • UPI
  • Net Banking
  • Credit/Debit Cards
  • Cash on Delivery (COD)
My payment was deducted, but my order isn't confirmed. What should I do?

Don’t worry! Please contact our support team with your payment reference (screenshot or payment ID) and registered email. We’ll help resolve the issue for you.

SHIPPING INQUIRIES

Are there any shipping charges?

Yes, shipping charges may apply depending on your location.

How many days does it take for delivery?

Typically, deliveries take between 5 to 7 working days. However, it might take a bit longer during special sales or promotional periods. We have multiple warehouses to ensure speedy delivery!

Can you expedite my product on priority?

For expedited processing, please contact our Customer Support team. Note: This service is only available for prepaid orders.

MISCELLANEOUS QUERIES

How do I unsubscribe from Scehon's marketing newsletters?

If you no longer wish to receive our newsletters, simply visit your account preferences and unsubscribe, or click the unsubscribe button in any of our newsletters.

How can I contact Scehon’s team for any queries or doubts?

Our team is always happy to help! Feel free to reach out to us via email or on social media: